CLAIMS
We're in your corner when you need to claim
Making a claim is when good advice really counts. Contact us as soon as you can and we'll manage the process with the insurer for you.
If anyone is in danger or injured, call 000 first. For storm or flood help, contact the SES on 132 500.
HOW TO MAKE A CLAIM
Five steps from incident to settlement
When life throws the unexpected your way, the last thing you want to worry about is navigating complex insurance paperwork alone. Our claims process is designed to take the weight off your shoulders, providing clear direction and expert advocacy from the moment an incident occurs until your final settlement is reached.
Trent and the team at Bonnor & Co Brokers bring years of experience in negotiating with insurers. We don't just file your paperwork; we manage the conversation, ensuring you receive your full entitlement under your policy while you focus on getting back to business or restoring your home.
01
Contact us immediately after the incident. We'll lodge the initial notification with your insurer to get the process moving.
02
Collect all relevant information including photos, incident reports, and third-party details. We'll tell you exactly what's needed.
03
The insurer may appoint an assessor to review the damage or loss. We monitor this stage to ensure a fair evaluation.
04
We review the insurer's offer and advocate on your behalf to resolve any discrepancies or coverage disputes.
05
Once agreed, the claim is settled via repair, replacement, or payment. We confirm all obligations have been met by the insurer.